365 Day Return
At Bathroom Traders we want you to be 100% happy with your bathroom products. We understand that after purchasing any bathroom products from us, you may change your mind. So we created a 365-day return policy giving you total control of your purchase if you are unhappy. This offer is valid provided that:
- The item has not been used or installed.
- The item is returned in its original packaging, suitable for resale.
- The item must be the same value or greater than the item being exchanged.
- Electric items must be unopened (no seals are broken) in the original packaging.
Please Note: The cost for collection of the old item, and delivery of the new item is at the customer's expense.
If you are not entirely satisfied with your item and wish to return it you may do this in 4 quick easy steps.
STEP 1: Please ring our Returns Department on 0800 772 0773 or e-mail us at [email protected] In both instances please give the reason for the return and quote the Sales Record Number (which will be on the paperwork that came with your goods).
STEP 2: After approval from our Returns Department, please return your item using the original packaging and a copy of our despatch note.<
STEP 3: Send the item back to us using a tracked and insured delivery service to the following address: Bathroom Traders Ltd, 4 Canal Street, Derby, DE1 2RJ.
STEP 4: When we receive your item we will check it for damage. If there is no damage we will then issue your refund.
Frequently Asked Questions:
How many days do I have to return an unwanted item?
You have 365 days from the receipt of goods, in which to contact our Returns Department. We will not accept any returns after 365 days.
What if my item arrives damaged?
If you find that your item is damaged on delivery, please let us know within 24 hours. You may be asked to send us a photo of the damage to enable us to claim against the courier's insurance. We will then arrange for a courier to collect the damaged item and deliver a replacement. Or if you prefer we could issue a full refund once we receive the damaged item back.
How will I receive my refund?
Refunds will be issued via the payment method you used to purchase the item.
How long will it take to issue my refund?
Your refund will be issued as soon as we receive your item back in a re-saleable condition.