We have listed below several of our frequently asked questions that our customers have asked us.
Get in touch! Make sure you have your order number and/or reference to hand (to speed up the process) and a member of our customer service team will be more than happy to help.
Contact us within 14 days of receiving your order and we’ll sort it out. Please do this within the time frame or you may not receive a full refund. A member of our team will, in the event that the order has not been sent, cancel it and we will process your refund.
Give us a call! Please make sure you have the following information to hand. Your order number and/or reference. Pictures of the incorrect item(s). Details of what you ordered and/or what precisely is missing.
As long as the items are in the condition you received them and in the original packaging, please notify us of your intention to return them within 14 working days.
Please note that we can only offer a full refund on unused items. If upon return, the damaged products have been modified or have undergone any attempted installation, you may be liable for any costs of returning or redelivering the product that is not in the condition previously stated. If it is a genuine mistake, please contact us and our customer service team will assist you. Please have to hand your order number and/or reference, pictures of the faulty item and details of what you ordered.
Please do this within 365 days of receiving your order or you may not be eligible to receive a full refund.
We aim to have refunds processed and have the amount in your account within 7-10 working days after receiving the returned item. For your refund claim to be successful, the returned items should be in their original packing and unused.
Thankfully, our site runs smoothly the vast majority of the time. However, should you spot any gremlins that pop up, please contact us with details of the issue - including any links to the page(s) affected if possible. We will rectify the issue straight away and answer any queries regarding the matter.
We accept most major debit and credit cards. All credit card orders will be delivered to the billing address only. Please do not send us your debit or credit card details via email as this form of electronic communication is not secure.
Yes, we can accept payments and orders by phone. contact us on 0800 772 0773 9am to 4pm.
We sure do, come visit our newly refurbished Derby 6,000 sq ft showroom with over 5000 items on display! We are open Monday to Saturday 8:30am - 5:00pm.
4 Canal Street
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Our convenient Click & Collect service provides you with the freedom of choice to choose when you wish to collect your item.
You will be notified by email when your order is ready for collection.
Our Click and Collect service is available on all in stock items.
Once your order is complete we will send you an email confirming when your order will be ready for collection.
Please bring a printout of your order receipt or order confirmation to our sales counter and proof of ID.