Terms And Conditions

Advice

We strongly advise that you do not book plumbers until your goods have arrived and have been checked, we are not liable for any consequential loss or compensation in any way.


Delivery

We aim to dispatch all items the following working day (Monday to Friday excluding bank holidays) from receiving cleared payment. All advertised items are available within 3 – 7 days; however, should any item be out of stock you will be notified within 24 hours. Deliveries are by Royal Mail, our own 5* Door to Door service, Other Courier or pallet service depending on the product and destination. Dispatch notifications will be sent via our automated email service, Premium delivery services can be arranged; please click on Next Day on checkout or any special deliveries contact our Help Desk 0800 772 0773 Please ensure we have your correct contact details to enable our carriers to contact you if necessary. Your contact details will not be divulged to any third party.

 


Delivery Charge

All items delivered to Mainland UK are FREE. Other parts of the United Kingdom and next day delivery will charge extra. These prices are calculated using UK mainland postal and courier services. For destinations outside our Standard Delivery Area please call our Customer Services team on 0800 772 0773 or click HERE for more information.

 


Payment

We accept all major payment types including Visa, Mastercard, PayPal, American Express, Google Pay & Apple Pay. Follow 'Pay Now' instructions at the Checkout. Should you wish to pay by other means please ring us on 0800 772 0773. All prices include VAT at the current rate.


365 Day Refund or Exchange Offer

In addition to our 17-day return policy, we also offer a 365-day refund or exchange service if you are not happy with any of our products. Please contact us as soon as possible if you wish to cancel by e-mail. If the items have not been dispatched we will cancel your order and refund your payment in full. If your order has been dispatched then you will need to return the goods, at your cost, within 365 days of delivery. Please note that items must be returned in original packaging and show no sign of use. On receipt of the items, we will arrange a full refund or exchange. Carriage and insurance costs are not refundable. If you wish to return the items for an exchange, then any difference in the price of the items will be charged or refunded, as appropriate. Carriage costs for this service will be charged.


Transit Damage

Please inform us within 24 hours if goods are received damaged. If goods are visibly damaged on receipt, we suggest accepting the delivery but sign saying Goods Received Damaged. We will then arrange for a replacement of items or alternative action should you wish.


Faulty and Incorrect Goods

If your goods are found defective, damaged or incorrect upon receipt, notify us within 14 days. We will then arrange for a replacement of the defective or incorrect items. Exchange items will be dispatched after faulty items have been returned to us in the original packaging.


Under Warranty Return

Items under warranty should be sent back to us. Following an inspection, at our discretion we will repair, replace or return the goods should we feel there is no manufacturing fault and carriage charged.


Instructions for the Return of Goods

In all cases, a Returns Note Number must be obtained from our Dispatch Department. Make sure the goods are packaged securely, using original packaging if possible and use a reputable courier with a signed service and insurance to cover the value of the goods being returned. Please e-mail us to notify you have dispatched the goods.


Warranty

All products are brand new and come with a minimum 12 months manufacturer’s warranty unless otherwise stated.


INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry any viruses or install anything harmful on your computer.

We use the following cookies:
  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
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You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
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